General
Does NY Kids Club charge a registration or membership fee?
No, there are no registration or membership fees. You automatically become a NY Kids Club member when you register for any full semester class.
Are there any perks that come with a full semester class registration?
Yes, when you register for a full semester class, you will get
- access to our Open Play
- access to discounted play pass prices for our special events
- access to our seasonal promotions exclusive to registered families.
Where can I find the NY Kids Club policies?
You can find them on our Policies Page
Classes
How many classes are in a semester?
There are 17 classes in the fall and winter/spring semester. There are 13 classes in the summer semester.
Will the price be prorated if I register after the start of the semester?
Yes, we accept registration on an ongoing basis, and the class price will be prorated.
Do you offer trial classes?
Yes, you can join us for a trial class at the prorated cost of one class. Trial classes must be scheduled in advance with your respective location by phone.
I have been waitlisted for a class. How will I know if a space becomes available?
We will contact you via phone or email using the contact information you have provided in your account.
Where can I find the waiver that I need to sign for my class?
Sign into My Account. If you have not signed the waiver in the past, it will be at the top of your account information. If you have signed it before, but would like to read it again, go to "My Info" in your account, scroll down to Children, and click on "edit info". You will find the "Enrollment Conditions and Policies" there.
Can I unenroll myself from a full semester class online?
No, you must call your location to unenroll from a class.
Where can I find the NY Kids Club refund policies?
They are included on your class receipt that was emailed to you at time of registration. You can also find them on the Terms & Policies Page.
What is an independent participation class?
Children participate for the full length of class without an adult.
What is an active adult participation class?
One adult is required to accompany each participating student to class. Adults must remain actively engaged for the full length of class. Music classes allow for one adult with two children.
What is a gentle separation program?
An adult may accompany a child as long as necessary however gentle separation is encouraged.
Birthday Parties
Can I change the date and time of my birthday party after booking it?
Yes, you can change the date and time of your party 30 days prior to the date you scheduled, based on availability.
Will my child’s class coaches be the coaches at his/her birthday party?
No, our birthday performance team is a specially trained staff for birthdays only.
My Account
Do I need a NY Kids Club account?
Yes, in order to register for classes, open play, or our special events you will need to have an account.
How do I create an account?
Go to "My Account" from the home page. Click on "Sign Up". It is quick and easy to create an account.
I would like to change my password.
Sign into your account using your email and password, click on “My Info”. Under “Customer Info” click on “edit info”. You will be able to enter a new password in this screen.
I have an account, but the system is not recognizing my email address.
If you know you have an account with us, please call your location, and we will locate your account and provide you with access to that account. Please do not create a new account.
Where in my account can I find out which classes, open play, or special events I am enrolled in or have attended in the past?
Once you are signed into your account, you will find your class, open play and special event registrations under "My Classes", located in the menu bar on the left side of your screen. Be sure to select your semester of interest.
I have an account, but I don't know my password.
Go to "My Account" from the home page. Click on "Forgot Password?" You will be prompted to enter your email address, and your password will be emailed to you immediately.
Open Play
Do I need to register in advance for Open Play or can I just come?
Registrations in advance are required for all Open Play sessions.
How do I register for Open Play?
Call your location or log on to your account.
How far in advance can I register for Open Play?
Up to two weeks in advance.
When do Open Play times get posted online for the following week?
Open Play times are posted on Monday morning at 8am.
Can I unenroll myself from Open Play online?
Yes, you can unenroll online until 10am the day of the open play session. Sign in to My Account go to “My Classes”, locate the session you would like to cancel, and click “unenroll”.
I would like to register for an Open Play session happening later today, but I do not see it online.
Register online for same-day sessions by 10am. Please call your location for reservations after 10am.
I have been waitlisted for an open play session. How will I know if a space becomes available?
We will call or email you.
When does the Unlimited Open Play pack expire?
The Unlimited Open Play pack expires at the end of every semester.
When does a 10, 20, or 30 Pack of Play Passes expire?
One year from the date of purchase.
I am enrolled in a class and would like to use my Unlimited Open Play pack or my 10, 20, or 30 pack of play passes to register for Open Play online.
Go to "My Account", type in your email address and your password, go to "Play Passes", select your location of choice, find the session you would like to attend and click "Sign Up".
I am enrolled in a class but do not have the Unlimited Open Play pack nor the 10, 20 or 30 pack of play passes. Can I purchase one play pass to come to open play?
No, play passes are only sold in packs of 10, 20, or 30.
I am enrolled in a class, but missed the registration deadline to receive the unlimited open play pack. How much does it cost to purchase the Unlimited Open Play pack?
We do not sell the unlimited Open Play pack. You can purchase a 10, 20 or 30 pack of play passes.
I am not enrolled in a class, but would like to come for open play.
Open Play is only available to students enrolled in a class.
I am registered for a class and would like to invite a friend who is not registered for a class to join me for open play. What can I do?
You can purchase a 10, 20 or 30 pack of play passes, and use one of these passes to pay for your friend.
What else besides Open Play are the 10, 20 or 30 pack of play passes good for?
Play passes are good for Open Play, Friday Fun for Everyone events, PJ Parties, and our seasonal parties (Halloween, Valentines day, Mother's Day, etc)
I have the Unlimited Open Play Pack but when I go online to register for Open Play I am getting the message "you don't have a series available for this class".
Please call your respective location, and more passes will be added to your account.
Special Events
What special events do you offer?
Friday Fun for Everyone, Pajama Parties, and seasonal parties.
Do I need to register in advance for your special events, or can I come and pay at the door?
Yes, special events require advance registration.
Can I unenroll myself from a special event online?
No, you must call your location to unenroll from a special event.
I am enrolled in a class, and would like to attend one of your upcoming special events. What are my payment options?
You can purchase a one time Single Special Event, or you can purchase a pack of 10, 20 or 30 play passes at a discount.
I am not enrolled in a class. Can I attend your specials events?
Yes, you can purchase a Single Special Event online, by phone, or in person.
I have the Free Unlimited Open Play pack, does this give me complimentary access to your special events?
The Free Unlimited Open Play is for Open Play only and does not include our special events. You can purchase a Single Special Event or a pack of 10, 20, or 30 play passes for these events.
I would like to register for a special event that is happening later today, but I do not see it online?
Special event registration for same day events closes online at 10am. Please call your respective location to reserve your space.
